KPI REVIEW, BUDGETING & FORECASTING

• Conduct on-going research and benchmark against industry best practices.
• Evaluate existing workflows and perform best practice benchmark gap analysis.
• Perform analytics to determine level of impact and use outcomes to prioritize projects.
• Ensure KPI to always be up to date and enable the company founders to achieve its weekly, monthly, quarterly KPI and the rolling forecast.
• Be a catalyst in the quarterly Board meetings and ensure a smooth end-end execution.
• Monitor and ensure execution of points discussed in all morning meetings.
• Conduct and record market intelligence review on the competition including the fundraising aspect
• Proactively participate in conducting and updating the management on competitor’s future strategies Including funding.
• Ensure SOP’s for each process in the organization across all the departments. SOP on booking flights, online and other travel arrangements.
• Ensure ISO 9001 KPI guidelines are followed during creation, management, and modification of the KPI.
• Assist Divisional Heads in setting budgets for their respective areas viz. marketing, training, travel etc.
• Organize cross functional groups across departments to work collaboratively towards the effective and efficient pre-determined goals.

ACCOUNTING & COMPLIANCE

• Ensure timely and accurate preparation & submission of any other statutory returns/reports applicable to India, Singapore and the UAE offices.
• Periodic (quarterly/annual) submission of all applicable regulatory reporting and statutory filings including, but not limited to IT, GST and VAT returns.
• Manage and monitor all ledger accounts of the company.
• Monitor against pre-set budgets and proactively escalate compliance on a monthly basis with RAG (Red, Amber, Green) flags.
• Responsible for handling audit related matters from open to close (internal/external audits) in India, Singapore and the UAE.
• Ensure strict adherence to the policies relating to claims/reimbursements/any kind of expenditure (travel, training etc.)
• Responsible for maintaining vigilance over costs and come up with creative ideas for cost management/savings.
• Handle payments to referral partners and any other external service providers appointed by the company.
• Manage all banking relationships for the purpose of managing the financial matters of the company.

OTHERS

• Negotiate with vendors for the best contracts and manage vendor relationships including internal approval process to accept vendors.
• Monitor payments to vendors and necessary documentation.
• Ensure timely payment of salaries, allowances and incentives.
• Ensure that rules/requirement of authorized signatories is adhered to in all banking transactions.
• Give suggestions for improvement of the accounting software/systems.
• Ensure timely supply of office supplies and maintenance of office infrastructure and facilities.
• Handle any administration related activities entrusted by the company from time to time.
• Monitor payments to vendors and necessary documentation.
• Ensure strict adherence to the policies relating to claims/reimbursements/any kind of expenditure (travel, training etc.)

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company’s strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

Credit Underwriting & Assessment

• Conduct detailed credit appraisals for SME/MSME and unsecured loan proposals.
• Analyse financial statements, cash flows, bureau reports, banking behaviors, and risk factors.
• Prepare clear credit appraisal memos with risk insights and sanction recommendations.
• Timely disposal of cases assigned for underwriting.

Portfolio & Risk Management

• Monitor portfolio health, identify early warning signals, and recommend corrective actions.
• Control delinquency and ensure risk exposures stay within defined limits.
• Track performance trends and support measures to reduce NPAs or deteriorate assets.

Policy, Compliance & Governance

• Ensure strict adherence to internal credit policies, IFSCA guidelines, and regulatory norms.
• Suggest enhancements to underwriting frameworks and credit processes based on market conditions and risk experience.
• Preparation of New product framework which can be launched to meet client requirements under regulatory guidelines.

Cross-Functional Collaboration

• Work with sales and business teams to balance risk and growth objectives.
• Coordinate with operations, legal, valuation partners, and auditors to support seamless credit processing.
• Ensure documentation meets internal standards and regulatory requirement.

Field & Due Diligence

• Undertake field visits and borrower interactions to validate business information and understand local market dynamics.
• Conduct proper due diligence as part of credit evaluation and risk validation.

Reporting & Documentation

• Maintain accurate credit records and prepare periodic MIS for leadership.
• Ensure documentation meets internal standards and regulatory requirements.

Role Overview

We are looking for a Collections Manager to oversee portfolio monitoring and recovery for our structured trade finance exposures. The role requires basic experience in NBFC/Banking collections, preferably in SME or trade finance portfolios, along with a clear understanding of regulatory and governance frameworks applicable in GIFT City.

Key Responsibilities

1. Portfolio Monitoring & Risk Control
   • Manage trade finance and lending portfolios to ensure timely recoveries and minimal delinquencies.
   • Track ageing, overdue positions, and NPA trends; identify early warning signals.
   • Work closely with Business, Credit & Risk teams to proactively mitigate stressed exposures.
2. Recovery Strategy & Execution
   • Drive structured recovery strategies for the assigned portfolio.
   • Engage directly with Corporate/SME clients, insurance companies, banks, and risk coverage partners for communications related to pending dues.
   • Lead timely collection, settlement, and resolution discussions in line with policy.
3. Regulatory Compliance (IFSCA Framework)
   • Ensure all collection practices are aligned with IFSCA regulations and internal governance standards.
   • Maintain ethical, non-coercive recovery processes.
   • Support audit requirements and regulatory reporting related to portfolio monitoring.
   • Identify potential fraud or high-risk cases and escalate appropriately.
4. Reporting & MIS
   • Prepare periodic MIS on delinquency ratios, ageing analysis, and recovery performance.
   • Track recovery efficiency and resolution timelines.
   • Present actionable insights to senior management.
5. Stakeholder & Client Management
   • Maintain professional relationships during recovery processes.
   • Collaborate with internalteams(Business, Risk, Credit, Legal, Ops) for holistic resolution.
   • Balance credit loss minimisation with long-term client relationship management.

Role Overview

The OpsAssist role include supporting the end-to-end execution of trade finance and operational processes by managing documentation, transaction coordination, bank follow-ups, client servicing and assist in day- to- day operational activities.

End-to-End Trade Finance Support

• Prepare and verify trade finance documentation including Proforma Invoices,
  Commercial Invoices, Custom PFIs, and related transaction documents for the clients
• Assist in Letter of Credit (LC) checking and compliance validation
• Support preparation of bank presentation letters and document sets
• Coordinate documentation through the complete export and import transaction
• Track transactions until realization of funds in beneficiary account

Bank & Internal Coordination

• Coordinate with banks and financial institutions for document submission and follow-ups
• Coordinate with internal stakeholders to ensure timely transaction processing
• Escalate faults or delays proactively

Client Support

• Assist clients with documentation and operational queries
• Provide timely updates on transaction progress
• Support onboarding and documentation requirements for new client

Qualifications Required

• Graduate in B.Com / BBA preferred (other streams may also be considered)
• Strong academic record with consistently good scores
• 0–2 years of experience
• Good understanding of finance/business concepts preferred
• Adequate knowledge of MS Office (Word, Excel And PowerPoint)

Recruitment

• Sourcing of candidates via LinkedIn, database search, ad-postings, networking, headhunting & referrals.
• Discussion of candidate profile with P & C Manager
• Long listing of candidate profiles & scheduling initial screening interviews for People & Culture Manager – interviewing at least 5 relevant candidates per vacancy.
• Schedule interviews for the candidates short-listed by the Management.
• Prepare presentation to management institutes, colleges, etc.
• Handle walk-in interviews and the related logistics.
• Liaise with recruitment consultants on a regular basis.
• Maintain database of all profiles received on the company’s website and other sources.

Onboarding:

• Carry out employee documentation personal details, account details etc.
• Ensure facilities are in place prior to joining – email, laptops, stationery, mobile phone, ID cards etc.
• Ensure the creation of files for each employee with all required documents.

Training & Development:

• Assist P & C Manager in putting in place and regularly updating the training calendar.
• Coordinate with the trainers to ensure timely training as per the calendar.
• Obtain trainee feedback post training.

Employee coordination:

• Maintain leave record of employees based on approvals received from line managers.
• Maintain database of employee account details.
• Prepare flyers for various employee related activities.
• Continuous updation and maintenance of employee information records.
• Handling/Escalation of HR related queries of the employees.

Policies & Projects:

• Assist the P & C Managers in putting in place policies & procedures for the company.
• Carry out a market best practices study on various HR areas.
• Carry out strategic projects as allocated from time to time.
• Contribute to automation of HR related process on a continuous basis including coordination with IT department.

Office administration:

• Ensure continuous availability of facilities in the office – water, coffee, stationery etc.
• Utility bill payments on a timely basis.
• Maintain petty cash register of the office.
• Coordinate for any building/office access cards.
• Coordinate with vendors to have a regular supplies of T-shirts, mugs, bags, other corporate gift items.

Event management:

• Handle regular office events – birthdays, cultural functions, festival celebrations etc.
• Monitor and implement the employee welfare calendar – 25+ events in a year.
• Actively take part in the official corporate events organised/participated by the company.

EDUCATIONAL REQUIREMENTS

• Graduate / Post Graduate in HR
• IT-related knowledge is an added advantage.

SKILLS / COMPETENCY REQUIREMENTS

• Ability to interact with diverse backgrounds of people.
• Ability to explain or present factual information in a structured, clear, confident and concise way.
• Excellent written communication skills using clear and concise language.
• Good knowledge of MS Office suite and other apps like Publisher.

Role Overview

We are looking for a passionate Software Engineering Intern to join our team. The role involves working on Angular-based frontend applications along with Backend development using Java (Spring Boot). A strong understanding of modern frameworks and a willingness to learn full-stack development are essential.

Key Responsibilities

• Develop and maintain web applications using Angular
• Work with state management (e.g., NgRx or similar)
• Contribute to backend services using Java and Spring Boot
• Collaborate with team members on feature development, debugging, and performance optimisation
• Write clean, scalable, and maintainable code

Required Skills

• Hands-on experience with Angular, or strong experience in React/Vue with solid understanding of framework fundamentals
• Understanding of state management concepts
• Basic knowledge of Java and Spring Boot
• Strong problem-solving skills and learning mindset

Preferred Skills (Good to Have):

• Basic understanding of AWS Cloud
• Experience with academic or personal projects demonstrating practical skills

Eligibility:

• Pursuing or recently completed a degree in Computer Science or related field
• Must have completed relevant projects as part of curriculum or independently

Role Overview

The Product Engineer / Full Stack Developer will be responsible for end-to-end technology development and maintenance across 360tf’s web, backend and mobile applications.

The role requires a strong hands-on engineer who can work across frontend, backend, APIs, databases, mobile applications and cloud environments, with ownership of technical design, development, deployment, production support and continuous improvement.

Key Responsibilities:

• Design, develop, maintain and enhance 360tf’s web, backend and mobile applications, including new features, upgrades and performance improvements.
• Take end-to-end technical ownership of assigned products and features from solution design through development, testing, deployment and production support.
• Work closely with Product and BA teams to translate business requirements into scalable and practical technical solutions.
• Design and maintain APIs, microservices, databases and third-party integrations across 360tf products and partner ecosystems.
• Ensure application performance, scalability, security, code quality and reliability through appropriate architecture, testing and code review practices.
• Manage cloud deployment, CI/CD, monitoring and troubleshooting across applications and infrastructure.
• Guide and mentor developers and contribute to technical standards and architecture decisions.
• Evaluate new technologies, including AI and automation, to improve products and engineering efficiency.

Success Measures

• Timely and high-quality delivery of assigned products, features and enhancements.
• Stable, secure and scalable web, backend and mobile applications.
• Strong ownership from requirement through deployment and production support.
• Effective integration across applications, APIs, databases and external systems.
• Reduction in production issues, rework and technical defects.
• Continuous improvement in engineering quality, performance and development practices.

Skills & Experience:

• Senior 6–10 years of software development experience, with strong full-stack capability across web, backend, mobile and cloud environments.
• Strong hands-on experience in modern frontend technologies such as React, Next.js, Angular or equivalent frameworks.
• Strong backend development experience using js, Java/Spring, Python/FastAPI or comparable technologies.
• Experience in mobile application development, maintenance and enhancement using Flutter, React Native, native Android/iOS or equivalent technologies.
• Experience designing and developing REST APIs, microservices and third-party integrations.
• Strong understanding of relational and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB or Redis.
• Experience with AWS or similar cloud platforms, Docker, Kubernetes and CI/CD environments.
• Strong understanding of application architecture, security, performance, testing and production support.
• Experience leading technical delivery, conducting code reviews and mentoring developers.
• Strong analytical, problem-solving and communication skills.
• Experience in fintech, banking, payments or financial-services technology would be preferred.

1. The role includes generating leads by reaching out to potential B2B clients, researching, networking, and outbound outreach and onboarding clients, and promoting trade finance solutions to businesses.
2. Explain product offerings, including the platform and trade finance services to the clients.
3. The candidate must hold a UAE Driving Licence.

Role Overview

The role includes supporting our B2B business through calling and connecting with clients. This involves reaching out to potential business clients, generating leads, explaining products, and building strong client relationships.

Key Responsibilities:

• Generate leads through proactive calling and follow-ups
• Connect with export and import businesses to introduce company product & services
• Explain products and services clearly to potential clients
• Identify client requirements and align them with suitable solutions
• Coordinate meetings between interested clients and the business/ RM team (Virtual/ inperson meetings)
• Maintain regular follow-ups to move leads through the sales/ business pipeline
• Keep records of calls, discussions, and client status updated

Qualifications Required:

• Bachelor’s degree in B. Com/ BBA or related fields.
• Good communication and calling skills
• Basic understanding of business, sales, or trade finance
• Ability to explain products and handle client queries
• Strong follow-up and coordination skills

Key Responsibilities

1. Investor Identification & Outreach

• Identify potential investors including family offices, HNIs in India & GCC, institutional investors, wealth managers, and corporate treasuries globally.
• Build and maintain a pipeline of prospective investors.
• Initiate contact through meetings, calls, and networking events.

2. Investor Engagement & Follow-ups

• Conduct presentations and meetings to explain the360tf fund strategy, 360tf Capital and investment proposition.
• Maintain consistent follow-ups with interested investors to convert interest into commitments.
• Track the progress of each investor through the fundraising pipeline.

3. Capital Raising

• Drive investor commitments to achieve the target Bonds & fund size.
• Negotiate investment terms with Investors specially with APS investors in the Fund
• Ensure timely closure of investor commitments.
• Work closely with founders to capitalise on their legacy relationships & convert them into firm commitments  

4. Relationship Management

• Maintain strong relationships with existing and prospective investors.
• Provide regular updates on fund strategy, performance, and portfolio developments.
• Organise investor briefings, roadshows, and networking events.

5. Marketing & Communication

• Prepare pitch decks, investment memorandums, and marketing materials & take guidance from the Investor Infrastructure team
• Represent 360tf Capital & fund at industry events, conferences, and investor meetings
• Work with internal teams to enhance fund visibility and brand positioning.

Role Overview

The Business Analyst will act as the techno-functional bridge between Business, Product and Technology teams across 360tf products.

The role will be responsible for understanding business requirements, identifying the right solution, translating requirements for Technology, coordinating stakeholders and driving assigned projects through development, testing, implementation and closure within agreed timelines.

• Understand business and customer requirements and translate them into clear functional requirements, user stories and process flows.
• Work closely with Business, Product and Technology teams to identify practical, scalable and commercially relevant solutions.
• Drive assigned projects and enhancements from requirement gathering through development, testing, implementation and closure.
• Coordinate internal and external stakeholders, track timelines, actions, risks and dependencies, and ensure timely closure.
• Prioritise requirements and assess the impact of changes on scope, timelines, processes and technology.
• Maintain clear traceability of requirements from definition through development, testing and implementation.
• Support testing and UAT to ensure delivered solutions meet agreed business requirements.
• Stay updated on market developments, fintech trends, competitor and peer offerings, and emerging technologies to recommend relevant product and process improvements.
• Analyse existing products and processes and identify opportunities for improvement, automation and a better customer experience.
• Use data, user feedback and relevant KPIs to assess solution effectiveness and identify further improvements.
• Build strong functional understanding across the 360tf product suite and maintain clear project and requirement documentation.

Success Measures

• Clear and complete requirements with minimal gaps or rework.
• Assigned projects and enhancements delivered within agreed timelines.
• Effective coordination between Business, Product, Technology and external stakeholders.
• Successful testing, implementation and closure of assigned initiatives.
• Practical and relevant solutions recommended based on business needs, market developments and peer practices.
• Clear requirement traceability from definition through implementation.
• Continuous improvement in products, processes and customer experience.

Skills & Experience

• 3–5 years of experience as a Business Analyst, Techno-Functional Analyst or similar role, preferably in Fintech, Banking, Payments or Trade Finance.
• Strong understanding of business analysis, requirement gathering, user stories, process flows and UAT.
• Good understanding of technology and ability to work effectively with development teams.
• Strong analytical, problem-solving and solutioning skills.
• Strong project coordination and stakeholder management skills.
• Good awareness of fintech, banking and technology market developments.
• Excellent communication skills and strong ownership to drive initiatives through to closure.