ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company’s strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

Credit Underwriting & Assessment

• Conduct detailed credit appraisals for SME/MSME and unsecured loan proposals.
• Analyse financial statements, cash flows, bureau reports, banking behaviors, and risk factors.
• Prepare clear credit appraisal memos with risk insights and sanction recommendations.
• Timely disposal of cases assigned for underwriting.

Portfolio & Risk Management

• Monitor portfolio health, identify early warning signals, and recommend corrective actions.
• Control delinquency and ensure risk exposures stay within defined limits.
• Track performance trends and support measures to reduce NPAs or deteriorate assets.

Policy, Compliance & Governance

• Ensure strict adherence to internal credit policies, IFSCA guidelines, and regulatory norms.
• Suggest enhancements to underwriting frameworks and credit processes based on market conditions and risk experience.
• Preparation of New product framework which can be launched to meet client requirements under regulatory guidelines.

Cross-Functional Collaboration

• Work with sales and business teams to balance risk and growth objectives.
• Coordinate with operations, legal, valuation partners, and auditors to support seamless credit processing.
• Ensure documentation meets internal standards and regulatory requirement.

Field & Due Diligence

• Undertake field visits and borrower interactions to validate business information and understand local market dynamics.
• Conduct proper due diligence as part of credit evaluation and risk validation.

Reporting & Documentation

• Maintain accurate credit records and prepare periodic MIS for leadership.
• Ensure documentation meets internal standards and regulatory requirements.

Role Overview

We are looking for a Collections Manager to oversee portfolio monitoring and recovery for our structured trade finance exposures. The role requires basic experience in NBFC/Banking collections, preferably in SME or trade finance portfolios, along with a clear understanding of regulatory and governance frameworks applicable in GIFT City.

Key Responsibilities

1. Portfolio Monitoring & Risk Control
   • Manage trade finance and lending portfolios to ensure timely recoveries and minimal delinquencies.
   • Track ageing, overdue positions, and NPA trends; identify early warning signals.
   • Work closely with Business, Credit & Risk teams to proactively mitigate stressed exposures.
2. Recovery Strategy & Execution
   • Drive structured recovery strategies for the assigned portfolio.
   • Engage directly with Corporate/SME clients, insurance companies, banks, and risk coverage partners for communications related to pending dues.
   • Lead timely collection, settlement, and resolution discussions in line with policy.
3. Regulatory Compliance (IFSCA Framework)
   • Ensure all collection practices are aligned with IFSCA regulations and internal governance standards.
   • Maintain ethical, non-coercive recovery processes.
   • Support audit requirements and regulatory reporting related to portfolio monitoring.
   • Identify potential fraud or high-risk cases and escalate appropriately.
4. Reporting & MIS
   • Prepare periodic MIS on delinquency ratios, ageing analysis, and recovery performance.
   • Track recovery efficiency and resolution timelines.
   • Present actionable insights to senior management.
5. Stakeholder & Client Management
   • Maintain professional relationships during recovery processes.
   • Collaborate with internalteams(Business, Risk, Credit, Legal, Ops) for holistic resolution.
   • Balance credit loss minimisation with long-term client relationship management.

Role Overview

The Business Head – OpsAssist includes managing and ensuring smooth handling of documentation, LC WorkFlow, preparing Proforma, Custom PFI and Commercial Invoices, bank
coordination, compliance, and overall client support . The role focuses on efficient processes, strong team management, and high-quality delivery.

Operations Leadership & Strategy

• Own and lead the end-to-end OpsAssist function.
• Define operational strategy, workflows, and service delivery models.
• Ensure smooth business processes.
• Optimise operations to improve cost efficiency and increase revenue.

End-to-End Trade Finance Support

• Oversee the complete export/import transaction including: Documentation like Invoice preparation and verification, LC checking and compliance validation, Bank Presentation
  Letter preparation, bank coordination and follow-ups, till fund realization to beneficiary account
• Ensure timely and accurate execution of all transactions.

Client Relationship Management

• Act as senior point of contact for key clients.
• Ensure smooth onboarding, process clarity and proactive communication.
• Resolve escalations and complex operational issues.
• Enhance overall client satisfaction and retention.

Role Overview

We are looking for a passionate Software Engineering Intern to join our team. The role involves working on Angular-based frontend applications along with Backend development using Java (Spring Boot). A strong understanding of modern frameworks and a willingness to learn full-stack development are essential.

Key Responsibilities

• Develop and maintain web applications using Angular
• Work with state management (e.g., NgRx or similar)
• Contribute to backend services using Java and Spring Boot
• Collaborate with team members on feature development, debugging, and performance optimisation
• Write clean, scalable, and maintainable code

Required Skills

• Hands-on experience with Angular, or strong experience in React/Vue with solid understanding of framework fundamentals
• Understanding of state management concepts
• Basic knowledge of Java and Spring Boot
• Strong problem-solving skills and learning mindset

Preferred Skills (Good to Have):

• Basic understanding of AWS Cloud
• Experience with academic or personal projects demonstrating practical skills

Eligibility:

• Pursuing or recently completed a degree in Computer Science or related field
• Must have completed relevant projects as part of curriculum or independently